Integrate Spoki with ActiveCampaign

Spoki is the first conversational marketing solution using the official WhatsApp API, which helps you make communication with your customers faster, more personal and authentic.

Combine the most effective vertical platform on WhatsApp (Spoki) with the best marketing automation tool (ActiveCampaign) to make the best Omnichannel CRM for any company that wants to develop its business.

There are two different ways to integrate Spoki with ActiveCampaign:

1. Spoki CX App in Automations: You can add a Spoki task step anywhere in your AC automations - offering great flexibility and making sure you send the WhatsApp message at the perfect time.
   • Send WhatsApp message via Spoki
   • Start WhatsApp Automation in Spoki
   • Create or Update Contact in Spoki

   How to integrate CX App: From within Automations, click the + sign to Add a New Action, then click CX Apps in the left panel.

2. Spoki Webhook in Automations: You can add a Webhook step anywhere in your AC automations with a Spoki Automation url (it will be generated from Spoki as AC Trigger).

5 ways by which the integration of Spoki, ActiveCampaign and WhatsApp can help you in developing your business:

• Sell more: With automations you can send informational materials about products or services, provide pre- and post-purchase customer support, set reminders for abandoned carts, ask for a review, offer a promotion, upsell and cross-sell, and more.
• Segmentation and Conversation Analysis: With Spoki you analyze, monitor and evaluate the effectiveness of conversations on WhatsApp. Gather insights into communication patterns and customer engagement, enabling you to optimize communication strategies.
• AI Support and Chatbot: Integrate an artificial intelligence-based automated response system to handle customer queries in real time. You will offer immediate support, improving customer satisfaction by up to 100% and reducing the workload of the support team.
• Effectively engage your customers: WhatsApp is the most direct and efficient way to communicate with your customers. With an open rate approaching 100%, you will have mathematical certainty that your communications will reach your customers.
• Improved brand experience: With WhatsApp you will emerge as an innovative brand. Your customer will have a new experience that responds to their needs and habits, improving the perception of your Brand.