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Technical
Web Based Help Desk Software
Powerful help desk software and email management software. Take control of your email while reducing your email with self-help tools for your users.
Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface. Reduce your workload and increase collaboration with powerful email and ticket management that only SupportTrio Help Desk Software can provide.
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| Complete help desk software SupportTrio help desk software is your total help desk solution. Tickets, KB, collaboration, and more. Improve productivity today and see the results. |
Easy email management Take control of your email with SupportTrio. Let the software handle, route, and designate the emails. Improve your email productivity. |
Advanced filtering Automatically determines the proper departments and users that a ticket should go to. Setup custom filters to have automatic actions take place upon receiving email. |
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| Collaboration features Real-time collaboration such as live "viewing" and "typing" indicators to see who is working on what, messaging, commenting, and more! |
Integrated knowledgebase Public users can utilize this self-help resource to answer their questions and operators / admin's can use this to assist with responding to questions. |
User groups & user options Setup public and administrative users. Define public "user groups." Restrict users to certain features and departments. |
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| Satellite desks Setup different help desk "sites" Each desk has a unique URL and can have it's own departments, KB categories, and settings. |
Web and email based Allow your end users to submit tickets by filling out the web based form and/or by emailing any number of email addresses you setup. |
Supports multiple languages Use one of our included language files or create your own language file. All text is centralized making it easy to translate. |
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| LDAP & external login support Setup any number of external login sources such as LDAP, Active Directory, a number of popular PHP scripts, & more. Or create a custom login source to connect with your own login source. |
Automatic SPAM filtering SupportTrio will automatically flag spam and keep your email free of junk mail. Additionally it will learn your spam preferences as you mark email as spam. |
Instant response for users When an end user submits a question the help desk software will first try to find an answer in your knowledgebase. If that solves the users question the ticket is cancelled reducing your overall ticket load. |
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| Customize the software Change the branding, modify the user / login source, edit the templates to look like your current web site, and fully integrate into any site! The options are limitless. |
Troubleshooters & more SupportTrio includes a number of free modules such as troubleshooters, file library, network status updates, announcements, emailing options, and more! |
Free comprehensive support We include 3 months of free web based support with your purchase. We are here to assist should you have any questions. We will even install the product for you! |
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