Contact Sales  |  1-888-227-5040   |   Contact Support     
Login   |   Our Blog   |   Newsletter
Help Desk Software

Web Based Help Desk Software

Powerful help desk software and email management software. Take control of your email while reducing your email with self-help tools for your users.

Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface. Reduce your workload and increase collaboration with powerful email and ticket management that only SupportTrio Help Desk Software can provide.
             
  help desk software   email management software   ticket filtering  
  Complete help desk software
SupportTrio help desk software is your total help desk solution. Tickets, KB, collaboration, and more. Improve productivity today and see the results.
  Easy email management
Take control of your email with SupportTrio. Let the software handle, route, and designate the emails. Improve your email productivity.
  Advanced filtering
Automatically determines the proper departments and users that a ticket should go to. Setup custom filters to have automatic actions take place upon receiving email.
 
             
  help desk collaboration   help desk knowledgebase   ticket system users  
  Collaboration features
Real-time collaboration such as live "viewing" and "typing" indicators to see who is working on what, messaging, commenting, and more!
  Integrated knowledgebase
Public users can utilize this self-help resource to answer their questions and operators / admin's can use this to assist with responding to questions.
  User groups & user options
Setup public and administrative users. Define public "user groups." Restrict users to certain features and departments.
 
             
  View More Features  
             
Help Desk Feedback
Out of the 6x Support Ticketing Applications we tested. Support Trio was the only Application that had a good GUI (Graphics User Interface), is Intuitive and Friendly to use.... The Graphical Reports and customization allowed in the system are fantastic... Support has been great. I would highly recommend using this...
Daniel Skilleter (snowdropsupport.net)
Help Desk Feedback
In the hosting industry, companies are bound to get inquiries as they get larger. Our company is no exception to this; the more inquiries though, the more important it becomes to stay organized. SupportTrio is a fantastic tool in making growth and increased productivity possible - at a budget that is "just right"...
Roj Niyogi (varhosting.net)
Help Desk Feedback
By collecting all emails within the help desk the groups collectively have access to each email and the responses. This has made us more accountable and has improved our responsiveness to enquiries. The improvements in our responsiveness and productivity have been significant. Best of all, we now have more time to devote to developing the software.
Mambo Foundation (mambo-foundation.org)
             
  multiple help desks   web based and email based tickets   supports multiple languages, character sets, and encodings  
  Satellite desks
Setup different help desk "sites" Each desk has a unique URL and can have it's own departments, KB categories, and settings.
  Web and email based
Allow your end users to submit tickets by filling out the web based form and/or by emailing any number of email addresses you setup.
  Supports multiple languages
Use one of our included language files or create your own language file. All text is centralized making it easy to translate.
 
             
  ldap help desk software   automatic spam filtering help desk   instant response to questions  
  LDAP & external login support
Setup any number of external login sources such as LDAP, Active Directory, a number of popular PHP scripts, & more. Or create a custom login source to connect with your own login source.
  Automatic SPAM filtering
SupportTrio will automatically flag spam and keep your email free of junk mail. Additionally it will learn your spam preferences as you mark email as spam.
  Instant response for users
When an end user submits a question the help desk software will first try to find an answer in your knowledgebase. If that solves the users question the ticket is cancelled reducing your overall ticket load.
 
             
  customize your help desk   troubleshooters and help desk modules   free support and installation  
  Customize the software
Change the branding, modify the user / login source, edit the templates to look like your current web site, and fully integrate into any site! The options are limitless.
  Troubleshooters & more
SupportTrio includes a number of free modules such as troubleshooters, file library, network status updates, announcements, emailing options, and more!
  Free comprehensive support
We include 3 months of free web based support with your purchase. We are here to assist should you have any questions. We will even install the product for you!
 
             
  View More Features  
             
             
Explore SupportTrio Try SupportTrio Order SupportTrio
     

With your order you receive:

  • 3 Months Free Upgrades
  • 3 Months Free Support
  • Free Professional Installation
  • 60 Day Satisfaction Guarantee


  Press Inquiries   |  Privacy Policy  |  Site map
© 2009 ActiveCampaign,Inc. All rights reserved.