How do you decide which leads are worth your valuable time?
And which leads are most likely to turn into thriving business for you?
At ActiveCampaign we’ve scaled our team to 100+ salespeople working thousands of inbound leads – which makes lead qualification a huge priority.
From our experience, we recommend a lead qualification approach that revolves around the concepts of fit and intent.
- Fit: how well our product(s) fit the needs of a given customer or prospect. Can the solutions that ActiveCampaign provides improve that business’ ability to make money, save time, or deliver better customer experiences. If so we would consider them to be a ‘fit.’
- Intent: how actively a given customer or prospect is pursuing a solution. Have they recognized that a problem exists, identified that they need to make a change in their environment to address it? If so, we would consider them to have ‘intent.’
- Initial Interest
- Project Definition
- Solution Definition
- Unaware that they have a problem, or
- Unaware that we can help them solve a problem they are aware of
What questions should you ask prospects?
How can you figure out if your leads have high fit or intent? Features like lead scoring and contact scoring are one method, and some ActiveCampaign users have been able to save as many as 10 hours per week by automatically qualifying leads. What about once you get on the phone? We spoke to our sales experts to identify the top questions you can ask to discover if someone is ready to do business with you. Fit questions are all about being curious about the prospect. Once you know what’s important to them, you’ll know if, and how, your solution can help address their needs. Questions to assess the fit of your leads:- Tell me more about your business and your role?
- What are some challenges that you’re currently facing?
- What have you already tried to address these challenges?
- If you could change one thing about how you’re currently doing things, what would it be?
- How would that help you?
- Do you use any tools today to help address these things?
- What do these tools do that you couldn’t live without?
- What do you wish they could do?
- What’s driving your interest in taking the call today?
- How are those challenges impacting your business?
- How important is it for you to solve these challenges?
- For the business?
- For you personally?
- If we can solve X, what future goals can be achieved within your business?
- Why is now the time to address this?
- What happens if you make no change?
- Do you have a deadline for addressing these issues or solving these challenges?
- If we can show you a solution fit, what could prevent this from moving forward between now and your implementation deadline?