Have you ever gone to pay for something but it didn't go through?
If this was in person, the fix can be easy. Maybe you need to swipe your credit card instead of inserting it. But online, it can be trickier, especially if the contact navigates away from the page. They may believe the purchase went through and only find out later that it didn't. This can be frustrating for all involved. Start being proactive about failed payments.
Using ActiveCampaign's powerful integration with Stripe and Slack, this automation informs both your team and the contact when a payment fails. This allows your team to look into the issue and the contact to fix their payment method.
Here's how this automation works:
1. The contact enters the automation when their invoice payment fails via Stripe.
2. A slack message is then sent to your team informing them of the failed payment.
3. The contact is sent an email letting them know their payment failed.
