Engage with customers in an efficient, automated way.
Chatbot automations save time by vetting incoming leads and identifying questions and pain points right away, while agent assignments and the Facebook Messenger connection support team productivity.
Combine advanced automation with live chat capabilities.
Adding customer service touchpoints to the entirety of your customer's lifecycle with your business provides a better, more rounded experience, and providing an environment that adds value at every interaction can turn customers into advocates for your brand.
Utilize context from previous interactions and give visitors the experience they expect.
Customers expect to be treated like humans when engaging with a business online. Using past information will help provide the proactive and efficient support they desire. Each agent has a complete customer profile while interacting with a visitor, ensuring they have the full history and can better understand the visitor's needs.
