How to Transfer a Serial to a Different Person
In order to transfer a serial/license to a different owner, you would need to login to the account forms page (https://www.activecampaign.com/account/forms.php).
The person you are transferring ownership to MUST have an ActiveCampaign account already set up. If they do not, they would need to create one by clicking the link to account creation page on the forms page.
The image below shows you what the Account Creation page looks like. Fill out the form to create an account.
When you are ready to change the account, click on Account Forms and then Change owner of a serial or multiple serials. If you are not logged in already then do so now. You will then be able to select which serials you want to change over by entering the email and name of the user account you are switching the license over to.
If you are changing an email of an existing ActiveCampaign account you can do this under Account Forms and by clicking on Change Email (For an existing ActiveCampaign.com account)
You can verify using your current username and password or by the serial, email, and name used when purchasing.
More questions?
For more information about any feature of our Email Marketing software, please contact our Support Department. We would be happy to assist you.