Your knowledge base is only as effective as the articles you put in it. Populating your knowledge base is a relatively straightforward and easy process. A WYSIWYG HTML Visual text editor appears making it easy for you to begin building your library of articles. You can cut and paste your...
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For your WYSIWYG HTML Visual Text editor to appear you must be using a Windows PC with Internet Explorer 5.5+. While creating your article you can easily bold, italicize, align, set colors, create tables, and everything you would expect to be able to do using Microsoft Word. There is also a tab...
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Easily embed images into your articles with our easy to use
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Modify Articles You can easily modify your existing articles. Click on
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In order to find a specific set of categories you may opt to filter your results. At the top of the screen you will see a scroll down menu with the words
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As your knowledge base continues to grow and expand searching options are going to become more and more important to you. With KnowledgeBuilder you can search by ID, title, and contents.
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Add any number of attachments to each of your articles. To add an attachment, click on
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KnowledgeBuilder provides comprehensive support. When a visitor uses the
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Articles do not always fit in one category. They are much too broad and may contain information that is pertinent to a variety of concerns. Whether you are adding an article the first time, or, modifying an existing article, you have the option to place your article in more than one category.
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You can prevent your public users from having access to articles reserved for administrative access. The
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Determine whether or not you want to set your article for immediate approval. If, you check this option, it is instantly added to the public knowledge base and does not require any review or approval to be published. Users without approval rights do not see this. For their articles to be shown...
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There are several ways of ordering your articles for easy navigations. A scroll down menu at the top of the screen makes it easy to accommodate your sorting preferences. You can sort using the following options: id, category, title, user, date, views, and secure. Sort up or down.
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