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Public Features

Articles

  • User May Ask Questions
    When a user asks a question through your knowledge base you can quickly and easily turn that question into an article. And even have the article emailed to the user who asked the question. On the public main page click on
    0.00 - 11/11/2004 - Similar Articles
  • The Instant Response System
    Instant Response improves support efficiency by solving problems before they arise. Properly address your users concerns and reduce support traffic by allowing users to post questions. Instant response works to find matching articles even before they submit question. When a visitor asks...
    3.60 - 11/11/2004 - Similar Articles
  • Viewing Glossary Terms
    When a user searches for a word, all instances of the word that appear on the screen are highlighted. When the user moves the mouse over and clicks on the highlighted word there is a small layer of text that appears with the definition of the word. A Glossary tab appears on the left side of the...
    1.00 - 11/11/2004 - Similar Articles
  • Using the Search
    When looking for an article, type in keywords into the text field to commence your search. Select the category, using the drop down menu, from which the article is most likely to appear in. You can do a full text search, ID # only, and match whole word only. You can set the date range and...
    0.00 - 11/11/2004 - Similar Articles
  • Rating
    You can find out how effective your article was to your user by allowing them to rate the article. A drop down menu appears on the side of the screen. Scroll down to rate as
    4.00 - 11/11/2004 - Similar Articles
  • Commenting
    You can get helpful feedback from your users by allowing them to comment on your articles. Once the comment has been submitted it can be viewed and approved by an administrator who is logged into the control panel.
    0.00 - 11/11/2004 - Similar Articles
  • Related Articles
    You are presented with related articles at the bottom of the screen. After the user is finished with the article he can easily explore related issues at the bottom of the screen. The user is presented with a set of articles before they have the chance to pose the next question. This feature can...
    0.00 - 11/11/2004 - Similar Articles
  • Email to a Friend
    Email to a Friend is a useful feature and an easy way to generate fresh traffic to your site. If a user finds an article of interest to a person they know then they can easily email that article over. Click on
    0.00 - 11/11/2004 - Similar Articles
  • Author Bio
    Your readership may understandably want to know the source of the article they are presented before coming to any conclusions about its content. An authoritative text is more reliable and trustworthy. On the right side of the screen is a highlighted link with the author's name. By clicking on...
    0.00 - 11/11/2004 - Similar Articles
  • Main Articles, Most Viewed Articles, and Most Recent Articles
    Main Articles Main Articles are articles that you have chosen to place in the root category folder. The scope of these articles should be broad and relative to the other articles in your knowledge base. They can be articles of general interest to your user. Viewing Categories The folders for...
    0.00 - 11/11/2004 - Similar Articles
  • KnowledgeBase
    KnowledgeBase Your trouble ticketing system includes a knowledge base. Click on the KnowledgeBase icon to get inside the knowledge base and view a list of your articles that provide answers to commonly asked questions. Additionally,
    0.00 - 11/12/2004 - Similar Articles
  • Search Function
    Any word that is too short is ignored. The default minimum length of words that will be found by full-text searches is four characters. Words in the stop word list are ignored. A stop word is a word such as ``the'' or ``some'' that is so common that it is considered to have zero semantic value....
    0.00 - 02/10/2005 - Similar Articles
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