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Setting up KnowledgeBuilder

Instructions for installing and configuring KnowledgeBuilder 2.5x

Articles

  • Adding language files
    KnowledgeBuilder language files are located in the templates directory. Each language is stored in a single file there, named: lang.LanguageName.txtIf the language you would like to use is not already included with KnowledgeBuilder or available in the Support Forums, you can create your own...
    0.00 - 09/09/2005 - Similar Articles
  • Eliminating odd, funny, or bad characters such as question marks or boxes
    The appearance of these strange characters in place of things like accented letters, quotation marks, hyphens, dashes, or apostrophes is caused by an incorrect character encoding setting for your locality. You can change the character encoding that your copy of KnowledgeBuilder uses very easily....
    1.00 - 09/09/2005 - Similar Articles
  • Installing KnowledgeBuilder on your web server
    First, ensure that your web server meets all the necessary requirements to run KnowledgeBuilder. Once this is done, you will need: FTP access to your live web directory Your MySQL host name, database name, username, and password Your KnowledgeBuilder serial number First,...
    1.00 - 11/09/2007 - Similar Articles
  • Configuring KB to send mail
    From within the settings tab, click on the link heading entitled "Mail Sending Options" to set up or change the way that KnowledgeBuilder sends mail. The default sending method utilizes PHP's built-in mail() function, which uses your server's default MTA. This might be sendmail, qmail, or a host...
    0.00 - 10/03/2005 - Similar Articles
  • Allowing users to ask questions through your KB public interface
    In the General Settings section under the Settings tab in your KnowledgeBuilder admin interface, there is a box labeled "Extended Options." The first two options in this box pertain to setting up KnowledgeBuilder to allow your users to ask you questions for which answers do not already exist...
    1.00 - 10/03/2005 - Similar Articles
  • Requiring comments to be approved before being published to your knowledge base
    In the General Settings section under the Settings tab in your KnowledgeBuilder admin interface, there is a box labeled "Extended Options." The third option in this box will allow you to screen all comments to your knowledge base articles to prevent spam or other unwanted posting.
    0.00 - 10/03/2005 - Similar Articles
  • Configuring your optional features
    In the General Settings section under the Settings tab in your KnowledgeBuilder admin interface, there is a box labeled "Features" on the right-hand side of the page which allows you to configure your knowledge base to display or not display a number of features. Show Most Recent:...
    1.00 - 10/04/2005 - Similar Articles
  • Adding, editing, and managing users
    Tools for adding, editing, and managing users can be found in "Users" under the "Settings" tab. There are three types of users in KnowledgeBuilder: Superuser: this user is created when KnowledgeBuilder is first installed on your server, and has the username "admin". This is the only user...
    1.00 - 03/23/2006 - Similar Articles
  • Customizing your KnowledgeBuilder templates
    KnowledgeBuilder 2.50 introduced a new way to customize the look and feel of the public section of your KnowledgeBuilder by using the Smarty Templating Engine. Template sets can be found (and new template sets should be placed in) the "templates" directory. KnowledgeBuilder comes with three...
    1.00 - 10/24/2008 - Similar Articles
  • How to switch servers
    If, for any reason, you are thinking about switching to a different server, please do the following: - Download current release from your old server- Upload that release to your new server - Create a backup dump of your existing database - Create a database if you don't have it already and restore...
    1.00 - 01/11/2007 - Similar Articles
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