The "Feature" section on the General Settings page under the Settings tab of your admin interfac contains a checkbox labeled "Show 'ActiveEdit' bar when admins browse KB?" Enabling this option will provide your admin users an easy way to modify existing articles.
Once the option is enabled,... 1.00
- 11/30/-1
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KnowledgeBuilder's powerful search engine allows users to easily locate the information they're looking for.
The standard full-text search that KnowledgeBuilder defaults to provides advanced relevancy-ranking article retrieval, ensuring that the most relevant articles appear higher in the list.... 1.00
- 11/30/-1
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To add a new category, click "Add Category" under the "Categories" tab in the admin interface of KB (as shown below.)
On this page you can set the appearance and behavior of the category. Because KnowledgeBuilder allows you to have an unlimited number of levels of categories (that is, categories... 1.00
- 11/01/2005
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Sophisticated category management tools are available by clicking the "Manage Categories" link under the "Categories" tab.
The button allows you to add extra fields to your category. Adding category fields will allow users entering articles to enter additional or supplemental information... 1.00
- 11/01/2005
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Adding and editing articles is simple using KnowledgeBuilder's well-organized options and advanced WYSIWYG editor.
Each article has one main category that it is contained within, but can be mirrored--or also displayed--in as many categories as you like. To select multiple categories in the... 1.00
- 11/01/2005
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In the General Settings section under the Settings tab of your KnowledgeBuilder installation, you have the option to "Allow users to be able to ask a question via the public view section." By enabling this option, users will have a button labeled "Contact Us" (in the default template setup)... 1.00
- 11/01/2005
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In your KB admin panel, the Articles tab contains an option called "Find & Replace."
This powerful feature allows you to replace text in your title and/or article contents throughout your KB.
Please be careful when using this feature. Find & Replace cannot be undone. If you do a replace... 1.00
- 11/01/2005
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Individual knowledge base articles can be locked, or secured, from the same page that you use to add or edit articles. Your "Manage Articles" section will display a lock icon next to articles that are secured in this way.
Secured articles are only available to users who are registered and... 0.00
- 11/01/2005
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KnowledgeBuilder allows you the ability to maintain an editorial heirarchy for your knowledge base content through its implementation of article approval. Articles that have not been marked as "approved" will not be displayed in your public knowledge base.
To give or take away the ability of a... 1.00
- 11/01/2005
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Your knowledge base articles can feature file attachments. Files can be attached after file creation by navigating to the Manage Articles section under the Articles tab of your KnowledgeBuilder admin panel and clicking the button next to the article you wish to attach files to. A separate window... 1.00
- 11/01/2005
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Your knowledge base has a built-in glossary feature that allows you to add automatically highlighted
terms to your knowledge base. When the visitor clicks on the highlighted term they see a small layer
of text with the definition.
Tools for managing your glossary terms are located under the... 1.00
- 11/01/2005
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KnowledgeBuilder allows you to optionally collect feedback from your readers not only in the form of a simple 1-5 star rating, but also in the form of comments. You can configure your knowledge base to allow comments by checking the "Allow Commenting" option in the Features section under... 1.00
- 12/13/2005
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KnowledgeBuilder provides Search Reports as well as individual Article Reports, allowing you to guage the usefulness of various parts of your knowledge base, and giving you the information you'll need to structure your knowledge base for maximum usefulness. These options are available under the... 1.00
- 12/13/2005
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KnowledgeBuilder is equipped to deliver ATOM syndication feeds, allowing your readers to subscribe to your knowledge base and automatically receive any new content that you produce. Your KB will produce separate feeds for each category, as well as a feed that includes all content from your entire... 1.00
- 12/14/2005
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KnowledgeBuilder currently has a restriction to search only in article contents for the phrase a public user has entered. Since there is a lot of SupportTrio/KB users that keep the matching string in the article title, we have provided our distribution with an additional file that will let you... 1.00
- 10/16/2008
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