KnowledgeBuilder includes a full featured glossary, which can help your visitors look-up terms that are unfamiliar to them. The main glossary will appear along the right side of the KnowledgeBuilder page. When a user views an article, glossary terms within the article will be highlighted, and...
1.00 - 08/20/2008 - Similar Articles

KnowledgeBuilder allows fine grained control over a user's permissions, allowing administrators to decide exactly how users can interact with the knowledge base. To configure these permissions, you will first create a Group and select its options. Then, users can be added to the group, and will...
2.50 - 10/06/2008 - Similar Articles

KB 3 allows you to customize the appearance of the public side by creating new "themes." If you know how to use CSS, as well as modify a local directory structure, you're already set to create your own custom KB themes. To add a custom public theme, follow these steps: 1. In your...
1.00 - 08/20/2008 - Similar Articles

KnowledgeBuilder makes the creation and management of users easy, and permissions for users are highly configurable.Adding UsersTo add a user, first log in to the KnowledgeBuilder admin interface. Next, go to Users -> Add User. Fill in the fields and then click the "Add" button. Note that the...
1.00 - 05/20/2009 - Similar Articles

KnowledgeBuilder can send email using your servers default mail transfer agent, sendmail, or an SMTP server. The mail sending options can be found by logging in as an administrator, clicking on "Settings", and then clicking on "Mail Sending Options".Default Sending Method: This method makes use of...
1.00 - 08/20/2008 - Similar Articles

KnowledgeBuilder allows articles to be imported, which can make populating your knowledge base considerably faster and easier. To begin, log in to KnowledgeBuilder as an administrator, then go to Articles -> Import.You can then import knowledge base articles from a Comma Separated Value, Tab...
1.00 - 08/20/2008 - Similar Articles

While you can customize the entire appearance of KB, it's also useful to know that you can selectively place HTML content in the header or footer of your public KB layout. Even better, you can reference an external URL if need be. Just go to Admin, Settings > Design, and choose whether you'd like...
1.00 - 08/21/2008 - Similar Articles

Questions can be asked anytime on the public side by going to the Contact page. While typing the question, relevant Articles will show up beneath the form. If no suggested Articles answer the question, submitting the form will direct it to the email address saved under Contact Notify Address in...
1.00 - 08/21/2008 - Similar Articles

The Word Index works just like an index in a book. You can create as many indexes as you need, each of which will be used to more easily find Articles containing that word. The Public side can view all word indexes, and when they click on a specific word, they will be taken to the Search form,...
1.00 - 08/21/2008 - Similar Articles

Templates can save you a lot of re-typing. Add as many templates as you need, then when you create a new article, choose a template you'd like to use. Your new article will inherit the template content.
1.00 - 08/21/2008 - Similar Articles

A number of options are available that allow you to control the appearance and behavior of your KnowledgeBuilder categories.The Name field allows you to set the name that the category will be listed under in both the admin and public areas of the knowledge base. You can also write a description of...
1.00 - 05/20/2009 - Similar Articles

When you'd like to reference or bookmark an article for later, you can add it to your Saved Articles list. When viewing an Article page, click on Save to List link in the right-side navigation. Then, in the left-side navigation, visit the Saved Articles page anytime to view a complete list of...
1.00 - 08/22/2008 - Similar Articles

When viewing either an Article, Category, or the main public page of KB, you can export the contents to an HTML file or a PDF with just one click. Simply click the Export HTML or Export PDF links listed under Other Options. In the default theme, these options will appear in the left sidebar of...
1.00 - 08/28/2008 - Similar Articles

If you're logged in to KB, you can modify your account from the public side at any time. In the lower right corner, click the link that says Your Account. You'll be taken to a page where you can edit your information that will show up throughout the site. For example, the Author page on the...
1.00 - 08/22/2008 - Similar Articles

RSS feeds are available for Categories and Article comments. Anytime you see the orange RSS icon , clicking that will direct you to the feed URL. Paste that URL into your feed reader, and you'll be able to follow along.
1.00 - 08/22/2008 - Similar Articles

You can rate Articles individually which then displays an average rating amongst all votes. You can only rate Articles from the main article page. In the right-side navigation, you'll see five stars. Yellow stars indicate the average rating. Green stars will appear when you hover over the...
2.00 - 08/22/2008 - Similar Articles

KnowledgeBuilder allows you to add any number of custom fields to your categories, so that articles posted to those categories will have placeholders for additional, structured information. You can add and edit your category fields by selecting the Fields option from the Categories menu in your...
1.00 - 10/24/2008 - Similar Articles

When viewing an Article page, the system will try to pull similar articles and display them for you. On an Article page, at the very bottom there will be a section called Related Articles. The included percentage is a measure of relevancy - in other words, how closely related, compared to all...
1.00 - 08/25/2008 - Similar Articles

Now in KB, users can edit various sections of content inline on the public side, without leaving the page. This is a great time-saver.To get started, make sure you have Allow live editing checked under Admin, Settings > Administration.Then, on the public side, double click on any of these...
1.00 - 08/25/2008 - Similar Articles

KnowledgeBuilder allows you to easily bring your knowledge base offline for maintenance purposes by adjusting a single setting, located under Settings->General.Simply activate the Down for maintenance setting by checking the box shown below, and then entering your message to visitors into the...
1.00 - 08/28/2008 - Similar Articles